Sometimes, you purchased your domain name from the same company who designed your first website. And in some cases, that company is still the one who technically owns and controls the DNS settings on that domain name.
We at Digital Branding Ltd don’t take ownership or control of your domain name. We believe you, as the owner of your business, should also own and control the domain name for your business.
If it turns out that your previous web company is in control of your domain name, then we recommend that you have your domain name transferred to your ownership.
A domain name transfer is a multi-step process, and it will require authorization from the previous web design company (or whoever was in control of your domain name).